The Listener's Burden

Most people believe they are good communicators. Most people are wrong.

The Listener's Burden examines why conversations fail — not from lack of vocabulary or intention, but from the absence of two capacities almost no one develops: the discipline to hear what is actually being said, and the courage to ask what actually needs asking. E.C. Bielfelt draws on two decades of organizational consulting to dismantle the comfortable equation of talking with communicating, and offers a rigorous practice for moving from the surface of conversation to its depths.

The reward is genuine understanding. The cost is what the title promises — and most books on communication prefer not to name it.